Current status

All systems operational
Paris, France
Operational
Amsterdam, Netherlands
Operational
Frankfurt, Germany
Operational
London, United Kingdom
Operational
Montreal, Canada
Operational
Singapore
Operational
Hyderabad, India
Operational

Past incidents

[Maintenance] Technical failure in Frankfurt

[UPDATE] Service has returned to normal. If you are still experiencing issues with your server, please open a support ticket. An electrical problem at the Frankfurt datacenter is creating downtime for some users: some servers in this location are currently unavailable. We will keep you posted on any further updates. We thank you for your patience and understanding while we are working on solving this issue.

[Maintenance] Network maintenance in Amsterdam

As part of our commitment to continuously improve the level of service we provide, we would like to inform you about an upcoming network infrastructure maintenance. We will expand the hardware capacity on one of our border routers in Amsterdam data center. Date: May 15, 2020 Time: 06:30 (IST+05:30) - 12:30 (IST+05:30) The expected maintenance window will be 6 hours. Because the routers are part of a redundant setup, there will be no service interruption to your infrastructure during the maintenance. The traffic will be moved away from the affected router prior to any changes. However you might experience a brief moment of minimal higher latency or packet loss. Our engineers will be available during and after the maintenance should any issues arise.

[Maintenance] Scheduled maintenance in Paris

A scheduled maintenance is planned in Paris to optimize and upgrade our infrastructure. As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete. (Start: February 18th, 2020 - 11:00 IST+5:30 - Duration : 90 minutes). Thank you for your cooperation, we remain available for any questions you may have.

[Maintenance] Network maintenance in Amsterdam

As part of our commitment to continuously improve the level of service we provide, we would like to inform you about an upcoming network infrastructure maintenance. We will increase the capacity on our internal edge routers and upgrade the software image to the vendor's recommended release version. The Network infrastructure maintenance will be carried out in 2 phases. Phase 1: October 24, 2019 between 17:30 and 09:30 IST - Phase 2: October 29, 2019 between 17:30 and 09:30 IST. Minimum impact is expected during the maintenance as the internal routers are part of a redundant setup, and we will upgrade one router at a time. You might experience packet loss briefly within Private Network and Remote Management network. Our engineers will be available during and after the maintenance should any issues arise.

[Maintenance] Network maintenance in Amsterdam

Dear Customers, We would like to inform you that the Network maintenance has been rescheduled from May 9, 2019 to next Thursday, May 16, 2019. As part of our commitment to continuously improve the level of service we provide, we would like to inform you about an upcoming network infrastructure maintenance. We will upgrade the software on our border router in Amsterdam data center. Servers in that region might be momentarily affected during the following date and time: Start 07:30 IST (GMT +05:30) 16th May 2019 - End 12:30 IST (GMT+05:30) 16th May 2019, The expected maintenance window will be 5 hours. We apologize for any inconvenience caused and thank you for your understanding. Our engineers will be available during and after the maintenance should any issues arise.
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